FAQ

Orders & Payment

We use Stripe to process payments placed on our website. Stripe secures all bank and credit card information, so your information remains completely private. The only information we receive is the information needed to process the order. Once we have received your payment and the order is processed, you will be notified via email with your shipping information and invoice. 

Processing

All orders will be processed and shipped within 1-2 business days of receipt.

Shipping & Handling

All orders receive complementary domestic or international shipping. We offer expedited shipping options through USPS and FedEx to ensure quick delivery. We are not liable for unexpected delays which may occur during shipping.

Warranty

We offer a one year warranty for the laminate on the Carbon Clip, however we are confident that the laminate will remain intact for years. The laminate on the Carbon Clip must be significantly worn down (all the way to the carbon fiber) in order to get a replacement under warranty.  The customer pays shipping if they wish to exchange under warranty. Contact support@thecarbonclip.com to initiate or check the status on your exchange. 

Return Policy

If you are not satisfied with your Carbon Clip, you may return it within 30 days for a replacement or refund. Any returned items will be refunded only if they are returned in the same condition in which it was shipped. The customer must pay return shipping charges. We recommend all packages be fully insured. You must notify us of any return so that we will be expecting your package.  Contact support@thecarbonclip.com to initiate or to check the status of a return.

International Shipping Duties and Taxes

Orders shipping to destinations outside of the United States may incur duties and taxes. If duties and taxes are imposed on your order, they are due at the time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerage fees which may be incurred on your international order shipment.

Normal Use and Misuse

Normal use of the money clip implies use in the front pocket. The use of excessive force will void the refund, warranty, or replacement. Opening the clip beyond 1/2",  sitting on the money clip, or using excessive force to compress clip will void the warranty. We have done extensive testing to ensure the durability of the clip, so please do not test the limits of the Carbon Clip on your own. 

Lifespan

Our carbon fiber money clips are crafted to last years on end. The durability of carbon fiber allows the Carbon Clip's tight grip on the money to never diminish, and it will never break.  The laminate is applied diligently to achieve the best protection for you and your clip. However, like a car's paint, you must polish your clip if you wish to maintain the smooth gloss finish over time. We do not recommend keeping the Carbon Clip in the same pocket as your keys or any other metal objects.